Wooden Hut

F.A.Q

Frequently Asked Questions

Question

Where is the matcha sourced from? Is it from Japan?

Answer

No. The matcha isn't sourced from Japan, rather from China. There are a whole lot of myth on the concept of Japanese matcha vs Chinese matcha and many people regard one is better than the other. My testing finds that both matchas are comparable in quality given that you know how to pick the right matcha. Low quality Japanese matcha is just as bad as a low quality Chinese matcha. But high quality Chinese matcha is as good as any Japanese matcha including Uji Matcha.

I proved my point by sending Purecha, Premiumcha and your standard Uji Matcha to a lab to be tested of the EGCG content, and we found that Purecha has superior EGCG to over-the-shelf 'Uji Matcha' by 36%. However, price-wise, the Chinese matcha beats Japanese matcha hands down. This is all down not much on the quality front but actually the labor cost. The labor cost in Japan is much higher and the demand for matcha is high, that's why it's much more expensive. I can get highest quality organic Chinese matcha for $50 whereas for Japanese matcha it can cost around the range of $100. That is a huge difference considering what we want is just the taste and health benefits.

After a thoughtful consideration. I decided on selling organic Chinese matcha because it is more cost-effective and not to mention tasty as well!

Question

How about the taste? It should be different.

Answer

Yes. Because each soil is different and each Camellia Sinensis species are also different, the taste will also be different. In my testing, the difference is much starker on the 'organic matcha' vs the 'GMO matcha.

However, when it comes to taste, it's always more objective. Generally the criteria to gauge whether the matcha is high quality in terms of taste is by using the UAA method :

 

- 'Umami'(sweetness)

- Astringency

- Aftertaste.

 

I find that these are the most important in choosing the quality matcha, not the colour of the matcha.

As for Purecha and Premiumcha, you can taste the difference when using the UAA method. Generally, lower quality matcha have high astrigency and it leaves an unpleasant aftertaste whilst higher quality have more umami, less astrigency and no unpleasant aftertaste.

Question

What is the difference between Ceremonial Grade and non-Ceremonial Grade matcha?

Answer

The difference in the UAA method that I have explained above. Another criteria of a Cermonial Grade matcha is the particle mesh size. Generally Ceremonial Grade has 800-1000 mesh which is very fine while non-Ceremonial grade matcha has larger particle size. This result in the Ceremonial Grade matcha to be more potent even at a smaller servings (usually quarter of a tablespoon around 2-4mg is enough for one large cup of about 150-200mL).

Question

Are all the products in AXG Wellness Shop halal?

Answer

We are halal-conscious as a Muslim and the first thing we check with our exporter before we import is whether they have a 'halal certification' ready for that particular product. We also very conscious of whether the product is Genetically-Modified(GMO), or Organic. We will choose organic every time because we know the dangers of Genetically-Modified foods and drinks. And it defeats the purpose of selling a health product but the production of the product itself using very toxic chemicals that can harm you and the environment.

Question

The colour of the matcha is not the same as the picture.

Answer

The colour that we shown on the picture is the colour as it first imported. The colour of the matcha cannot stay as green as the first time it came to a high humidity country like Malaysia. You can see the longer you keep the matcha without it being sealed, the colour becomes less green. That's why we don't import matcha in high quantity because we want to maintain selling fresh matcha leaves as opposed to most matcha manufacturer in Malaysia who buys in high quantity and keep it for too long.

Question

Have you done bubble test? I still prefer the most green matcha.

Answer

Bubble test is not the way to test an organic matcha. I have tried the most expensive Organic Japanese matcha, the bubble doesn't come out as much as the GMO matcha. And the colour of an organic matcha is also less greener than the GMO matcha. This is the classic case of 'the greener the better', when it's not the case at all. Just like when you compare to apples and you find one is more red than the other, so you conclude that the redder, the better when actually the redder one is GMO apple.

So no, the organic ones are hardly as green as the GMO ones for the same reason. But the colour does explain the freshness. But when comparing colour of a matcha, you should only compare with an organic ones. Don't do colour comparison on organic matcha against GMO matcha.

Question

What is the return policy for AXG Wellness' products?

Answer

We accept returns only within 3 days after receiving the items. And we only accept returns for these conditions :

1) If you find the item to be contaminated with outside organisms. I mean, it has to be visible that it's faulty because we have a case where the buyer do colour test and demand for refund. Obviously the case cannot be won because each screen is even calibrated in a different way. So it has to be logical.

2) If the weight of the received item is less than what the label has shown. But it has to be logical. You cannot expect to throw 30 grams of the matcha in another container and ask for return. We always have our weight counter when shipping so this return can only happen if the logistic company didn't handle the item well and the item lost its weight due to miscarriage.

3) If the item is causing you to fall sick. However, for the return to happen, you need to show proof from a medical doctor that the cause of the sickness is the matcha.